Policies

Check-in/Check-out

Roadrunner Lodge Motel is a small property with limited staff and limited service hours. Check-in is available from 4PM to 9 PM Mountain time, however the pandemic has encouraged us to find no-touch ways to check in our guests! Check in from your car while you are traveling! Just call us at 575.282.7866 during lobby hours. Make sure we know if you are bringing Fido! Check-out is by 10AM. We apologize for any inconvenience and thank you in advance for your kind understanding if we cannot grant your early or late check-in or check-out request.

Animals

Up to three guest dogs totalling 180 pounds or less per room are allowed for an additional charge. Ask for details. Animals may NOT be left outside or in vehicles or trailers overnight. Unfortunately, we only accept dogs and no other pets at this time. Keeping undisclosed animals on the property overnight will incur a $250 charge per animal. Please, just tell us you have Fifi, Bailey, Hunter, Jimbo, or whomever they are traveling with you. đŸ˜‰

Roadrunner Lodge Motel complies with state and local health regulations as well as federal ADA regulations. Service Animals are exempted from pet fees. “Service Animal” means an animal trained to do work or perform tasks for the benefit of an individual with a disability. The ADA requires Service Animals remain under the control of the animal’s handler at all times. Animals providing emotional support, well being, comfort, or companionship are not recognized as Service Animals under ADA regulations.

Misrepresenting an animal as a qualified service animal is a criminal violation in New Mexico. (§ 28-11-6 NMSA 1978)

Smoking/Vaping/Essential Oils

Smoking or vaping in rooms, balconies, or walkways is not permitted at Roadrunner Lodge Motel. We have select areas on the property where smoking is allowed and we will be glad to point them out on request. Violating our smoking policy will incur a $500 fee. We don’t want to charge anyone; we simply want our rooms to be fragrance free for our guests. Just don’t smoke in or near the rooms and we’ll likely get along fabulously!

We know essential oils are used by many for their health benefits, however, please be aware some of our guests are quite sensitive. We use the same process to eliminate residual smells from essential oils as we do to remove the smells from smoking; therefore, we must ask you refrain from using them in our rooms. Once again, we thank you for your understanding.

Cancellations/Modifications

Roadrunner Lodge Motel is a smaller property and we do not overbook our rooms. Many of our guests are on a once in a lifetime trip on Route 66 and we don’t want anyone to have a poor experience because their room was overbooked. As a smaller property, and especially during the busy season, we stop taking reservations when we fill up and we lose the opportunity to give another guest an experience at our motel. Should you need to cancel or modify your reservation, please inform us as early as possible and in any case at least 48 hours before 4PM on the date of your scheduled check-in. Cancellations/modifications less than 48 hours in advance will incur a cancellation fee equivalent to one night’s room rental. We know sometimes emergencies happen in life, so even if it’s past the cancellation cut off, please give us a call if you aren’t going to make it. Perhaps we have a wait list and we can waive your cancellation fee and give someone else the opportunity to check off an item from their bucket list.

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